Maglificio Artigianale 3P S.n.c. guarantees to deliver identical products to the ones appointed and described in its website and also to respect all the standards related to the conservation of products till the moment of the delivery in the place stated in the order.
In case of packaged items, the producer is responsible also of the truthfulness and completeness of the information written on the packaging.
The images in the website are there to facilitate the recognition of the products by clients; due to variations in the packaging made by the producer, photos may not resemble exactly the aspect of the delivered product.
MONEY BACK GUARANTEE
According to Legislative Decree 206/2005 “Consumer Code” (ex right of withdrawal) and to DL 21/2014, Maglificio Artigianale 3P S.n.c. clients enjoy the guarantee “Money back if not satisfied”, with the chance to give items back within 30 working days from the delivery, except for the case in which items can’t be sent back due to their nature.
HOW TO GIVE YOUR PURCHASED ITEMS BACK IN CASE OD REFUND OR SUBSTITUTION
Want to change your purchase colour or size? Not happy with the shopping? You can call for substitution or refund of your purchase (ex right of withdrawal) within 30 working days from the delivery.
Get your refund or substitution of the purchase in 3 easy steps:
1 – Send an email to firstname.lastname@example.org. In the email you have to list:
- number of your order. You find that number both in the order confirmation mail and in your personal page on Maglificio 3P;
- which items you want to substitute or to get refunded for. Warning: specify for EACH item if you want to substitute o to return it;
- in case of substitution please specify in the email colour and size of both the purchased and the desired items. The switch will be made after checking availability on the online catalogue and in the stoc
2 – Every returned item must be sent well wrapped in the original packaging, well closed to this address:
Maglificio Artigianale 3P S.n.c
Vocabolo Fornace 3
06029 Valfabbrica (PG) – Italy
The cost of the shipping are on charge on the client, with terms and process to be complied with Maglificio Artigianale 3P S.n.c.
unless personal surrender to the return of what previously listed.
3 – As soon as we will receive your item, or items, we will contact you. In case of termination, we will send your related cash refund in 14 days from the receivingof your written request.
For every information about termination or substitution of your items, you can contact us at: email@example.com.